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© 2026 Flex Assure Ltd.
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These guidelines introduce energy flexibility, the role of flexibility services providers, and what to consider when engaging with a provider.
The Flex Assure Guidelines for Business Energy Users walk you through everything you need to know before signing up to a flexibility provider.
Understanding energy flexibility and how it works.
The role of flexibility services providers.
What to look for when choosing a provider.
Your rights under the Flex Assure Code of Conduct.
How to raise concerns or complaints.
Download the full guidance and the Industrial and Commercial Code of Conduct.
Flex Assure guidelines for industrial and commercial flexibility service customers
Flex Assure Code of Conduct Version 4 (CC005) for Industrial and Commercial flexibility services providers
Customer guidance for domestic consumers is currently being developed. In the meantime, Citizens Advice, Smart Energy GB, and similar consumer-protection organisations are good sources of help.